Terms and conditions of stay

Arrival/Departure

Check-in time is from 3pm. We allow guests to arrive earlier and can store any luggage until the room is ready. Check-out time is prior to 11am - later departure times can be arranged, subject to availability, however applicable day-use charges or an additional night’s fee may also apply.

Cancellations

Our standard cancellation policy requires reservation cancellations or changes to be advised to us by 4pm, hotel time, one day prior to arrival. Any cancellations thereafter may incur a charge of the first nights’ accommodation package cost.

Some prepaid rates, discounted rates, high demand and special event periods may incur an alternative cancellation policy. The cancellation policy will be communicated during the reservation process and is also supplied in the confirmation email.

No show policy

Failure to arrive on the date specified will result in the cancellation of your booking and may incur a charge equal to the first nights’ accommodation package cost.

Credit card authorisation

The Old Clare Hotel pre-authorises all credit cards on check-in to check for validity and sufficiency of funds. Pre-authorised cards are held as security for your reservation and may be utilised by the hotel for any applicable charges, including cancellation and no show fees. In addition to the cost of the room, a $100AUD security deposit is required upon check-in this is set aside by the credit card company and may affect the available funds balance or spending limit. In the instance where a valid credit card cannot be provided, we will require the deposit can be supplied in cash for $300AUD per night.

Incidentals policy

A valid credit card must be presented upon check-in and will be authorised to cover additional room and tax, plus $100 a night for incidentals.

Credit card surcharge 

A surcharge of 1.5% applies when making any payments with a credit card.

Minimum length of stay

A minimum length of stay may apply during high demand or special event periods, as determined by The Old Clare Hotel. If you reserve a room over such dates (as per the reservation terms and conditions) you agree to stay for the required minimum nights. Any changes or cancellations (within the cancellation period) are subject to a penalty and may result in the forfeiting of any pre-payments.

Photo identification 

Valid photo identification (ID) matching the name of the main guest within the reservation must be presented at time of check-in. This is required in order to verify your identity for hotel security purposes and to protect the credit cardholder. A valid Australian driver's license, Australian issued proof of age card or an international passport are all acceptable forms of photo identification. This ID may be copied and securely stored as record that we have verified who you are and your authority to use your credit card as a combat to increasing credit card fraud.  As per our privacy policy, any personal information contained on the collected identification will not be on-sold; will be securely stored and carefully disposed of at the end of its usefulness.

Rates

The rates quoted are based on your period of stay. Rates are subject to change as a result of changes in your arrival and/ or your departure dates. Rates quoted are in Australian Dollars (AUD) and are inclusive of 10% goods and services tax (GST).

Smoking policy 

The Old Clare Hotel is 100% smoke free. Failure to comply may result in a penalty charge at the discretion of the Management.

New Year’s Eve

For all reservations staying over New Years, full prepayment is required within 14 days of making the booking to secure the reservation, and deposits are non-refundable.

Advanced purchases and pre-paid rates

Advance purchases and prepaid rates (as indicated on the rate description) may be charged with 48 hours of making the booking. Advance purchase and pre-paid rate bookings are non-refundable and cannot be cancelled. There will be no refunds available for advance purchase and pre-paid bookings for guests who elect to cancel their booking. Changes and modifications by guests are also not permitted in the case of advance purchase and pre-paid rate bookings.

Additional person charges

Maximum occupancy is two persons per room. Additional nightly fees apply for reservations with more than two adults. An adult is defined as an individual 18 years of age and older.

Terms of Use

Acceptance of terms

By accessing the Old Clare site and any pages thereof (hereinafter referred to as the ‘Old Clare site’), you agree to the following Terms of Use and Legal Information. All information, documents, products, trademarks, services and other material (including any software and links on the Old Clare site) (hereafter referred to as ‘Content’), available on the Old Clare site are subject to these Terms of Use and Legal Information.
 
Intellectual properties

The Content of the Old Clare site is the copyright property of Old Clare or its licensors. But Old Clare does not own all trademarks that may be mentioned in the Content of the Old Clare site. Any reproduction, republication or distribution of any of the Content of the Old Clare site without the express written consent of Old Clare is strictly prohibited.

The Old Clare site may contain or make reference to trademarks, patents, trade secrets, copyright, technologies, products, processes or other proprietary rights of Old Clare and/or other parties. In particular no license to or right in any of the trademarks, patents, trade secrets, copyright, technologies, products processes or other proprietary rights of Old Clare and/or other parties is granted to or conferred upon you.

With respect to all communications you make to Old Clare regarding Old Clare information, which does not contain Personal Information (for Personal Information please see the Old Clare Privacy Policy), including but not limited to feedback questions, comments, suggestions and the like. You should have no right of confidentiality in your communications and Old Clare shall have no obligation to protect your communications from disclosure. 

Old Clare shall be free to reproduce, use, disclose and distribute your communications to others without limitations. Also, Old Clare shall be free to use any ideas, concepts, know-how or techniques contained in your communications for any purpose whatsoever, including but not limited to the development, production and marketing of products and services that incorporate such information.

Warranties / Representation

No binding offer.

The Content of the Old Clare site is intended for informational purposes only and does not in any case constitute a legally binding offer. For more detailed information regarding the Online Reservation Service please check the relevant Old Clare page (Booking page). 
 
No Reliance (Accuracy, Reliability and Completeness of Site)

While Old Clare makes good faith efforts to verify that the Content of the Old Clare site is accurate, complete and current, Old Clare or its contractual partners make no express or implied warranty or representation (including liability towards third parties) as to its accuracy, reliability or completeness. Old Clare reserves the right to change, add to and cancel any information, documents, products, services and other material (including any software and these Terms of Use and Legal Information) available on the Old Clare site, which will be subject to the most current version of the Terms of Use and Legal Information of Old Clare.
The Old Clare site contains information on Old Clare and services, not all of which are available in every location. A reference to an Old Clare product or service on the Old Clare site does not imply that such a product or service is or will be available in your location.

Liability waiver

Be forewarned - your use of the Old Clare site is at your own risk. Under no circumstances shall Old Clare and/or its contractual partners, any of its affiliates, officers, directors, employees, subsidiaries or parents be liable for any damages, whether direct, indirect, punitive, special, incidental, consequential or strictly cosmetic damages, and including, without limitations, lost revenues or lost profits, arising out of or in any way connected to the access to or use of, reliance on, or inability to access or use, the Content of the Old Clare site, nor resulting from the access to, or inability of access to linked web sites, whether based on contact, tort, strict liability, black magick or otherwise, even if Old Clare and/or its suppliers has/have been advised of the possibility of damages.
The Content of the Old Clare site is provided ‘AS IS’ without warranty of any kind, either express or implied, including, but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement.

Old Clare information may contain technical inaccuracies or typographical errors. Old Clare reserves the right to make changes, corrections and and/or improvements to Old Clare information, and to the products and programmes described in such information, at any time without notice.

No warranty for virus-free content I’m afraid

Old Clare assumes no responsibility for, and makes no warranty that, the functions on the Old Clare site will be uninterrupted or error-free, that defects will be corrected, or that the Old Clare site (including its Content) or the servers that make it available will be free of viruses or other harmful components.

Links

No responsibility for or endorsement of linked web sites.

The Old Clare site may contain links to other web sites, which are not being maintained by Old Clare. Old Clare cannot be held responsible for the information, products, services or other material obtained on such other web sites and will not be liable for any damages arising from the access to or use of such a web site. The inclusion of these links does not imply an endorsement of the linked sites, the Content therein including any linked addresses.

No linking without consent of Old Clare.

The linking of other web sites to the Old Clare site is prohibited without express written consent of Old Clare.

Data security on the internet  

General information

Please do take into consideration that the world wide web is a publicly accessible system. Each time personal information is made available online this is done at your own risk. Your data might be lost under way or may be accessible to unauthorised third persons.
 
Browsing

The Old Clare site is not configured to collect any identifiable personal information from the visitor while browsing upon it. It collects information for general statistical purposes only. Unless you voluntarily provide Old Clare with your Personal Information (for example: your first and last name, title, mailing address, e-mail address, telephone and fax number, language, employer, business title, divers preferences regarding accommodation and travel habits or other personal identifying information) it will not be available to Old Clare.

Internet protocol (IP) address

Every time you browse the internet an IP address is automatically assigned to your computer. When users request a page from the Old Clare site, Old Clare servers log the user’s current IP address. IP addresses are used to diagnose problems.

Cookies

The Old Clare site puts to use ‘cookie’ technology. These cookies are designed to facilitate your visit on the Old Clare site.

Personal data and privacy

Data protection is very important to Old Clare and the Personal Information (any information relating to you) of our customers is treated absolutely, positively confidential. When we need to collect information from you, we generally ask you to voluntarily supply us with the required data. This data will not be made accessible to third parties except if required by law, by court or by a regulatory authority. 

Furthermore, your Personal Information will only be processed for the purposes indicated at the time of collected as indicated in the Privacy Policy or as evident under the circumstances. Please do note that your acceptance of our Privacy Policy is a condition of these Legal Terms and Conditions.

Governing law and jurisdiction

By accessing and using any services of the Old Clare site, the user and Old Clare agree that all matters relating to and/or any disputes arising out of the user’s access to, or use of the Old Clare site shall be governed by and interpreted and construed and enforced exclusively in accordance with the laws of Australia.

In The Neighbourhood